FAQ

Shipping

How long does shipping take?
Orders are typically processed and shipped within 1–2 weeks. You will receive a tracking number once your order has shipped.

Do you insure shipments?
Yes — all orders over $100 are shipped with insurance for your peace of mind.

Do you offer local pickup?
Yes! Local pickup is available on Fridays and weekends. We are located in Crestwood, KY. Select the local pickup option at checkout and we will reach out to coordinate a time.

Condition of Items

What condition are your items in?
All items at Swan Hill Home are vintage or antique. Minor wear consistent with age and use — such as light patina, small chips, or fading — is to be expected and is part of the charm. We carefully describe and photograph each piece so you know exactly what you are receiving.

Are items sold as-is?
Yes. All items are sold as-is. We do our best to accurately represent the condition of each piece in photos and descriptions.

Returns

Do you accept returns?
All sales are final. We do not accept returns or offer refunds. Please review photos and descriptions carefully before purchasing, and feel free to reach out with any questions prior to buying.

Live Sales

How do live sales work?
We host live sales on Instagram on Tuesdays at 7PM EST. Items are claimed by commenting during the live. Once claimed, you will receive an invoice within 24 hours.

How do I pay for a live sale item?
You will receive an invoice via email. Payment is due within 24 hours of receiving the invoice. Unclaimed invoices may result in the item being released.

Where can I find the live sales?
Follow us on Instagram and turn on notifications so you never miss a sale!

Shop in Person

Can I shop Swan Hill Home in person?
Yes! You can find a curated selection of Swan Hill Home pieces at Crestwood Mercantile in Crestwood, KY. Stop by and browse antiques, art, and collectibles in person.

Have a question that is not answered here? Reach out to us — we are happy to help!